In the digital age, customers are now accustomed to 7/24 service and instant solutions. This fact has been known by companies for the last decade and almost every company tries to address this issue with their digital transformation efforts.
We are now accustomed to 30-minute full-course meals at our doors. We can order different sizes of the same shirt and send the ones that didn’t fit. When we return a product, we want our money back, now.
In this instant gratification age, successfully serving your customers is a challenge and RPA can help you with that.
But before all that first things first, what is RPA?
Every workplace has its own way of doing things, digital or not, every workplace has multiple processes. And when a process has more bureaucracy than human intelligence in it, it calls for automation. There are software “robots” aka bots that make these jobs for you.
For more information check our blog post about it: What is RPA?
According to the Hubspot Survey, having the right kind of customer service may put you in a favorable spot among their competitors. Besides the price and quality of products, customers would rather invest in a brand that focuses on continually providing value beyond the initial purchase.
Among the most frustrating aspect of getting customer service help, below are voted the most.
Increased word of mouth
Lower operational risks
No need to change the existing IT systems
Enhanced employee satisfaction
24/7 attention to customer needs
This blog post may be too vague for you to decide whether it is feasible to implement RPA in your current process.
We could only give vague advice before learning about your business.
Let’s connect with 15 minutes call and chat about how your company works and speeding up your processes.
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